Returns & Refunds

Request a return within 30 days of delivery by emailing ino@dietoy.shop. Items must be unused and retain original tags. Contact us before sending a return.

Customers pay return shipping for non-defective items. We cover return shipping for defective or incorrectly supplied items.

Refunds are issued to the original payment method within 7 business days after the returned item is inspected and accepted.

Return address: No 1024, 1/F, Fonda Ind. Bldg., 37-39 Au Pui Wan St., Fo Tan, Shatin, H.K.. These terms do not limit applicable statutory rights.